Support Tickets Per Customer Calculator
Calculate and analyze your customer support ticket metrics.
Support Metrics
Total number of support tickets received
Total number of active customers
Time period for measuring tickets
Resolution Metrics
Number of tickets resolved
Average time to resolve tickets
Ticket Analysis
Tickets Per Customer:
0
Resolution Rate:
0%
Daily Ticket Rate:
0
Support Status:
-
Support Optimization Tips
Ticket Management
Implement efficient ticket tracking and prioritization
Response Time
Optimize ticket resolution time
Customer Education
Reduce tickets through better documentation
Performance Tracking
Monitor and improve support metrics
Proactive Communication Reduces Support Load
Use cold email campaigns to educate customers and prevent issues before they become support tickets
7-day Free Trial |No Credit Card Needed.
How do you calculate customer support cost per ticket?
Calculate customer support cost per ticket by dividing total support costs (salaries, tools, overhead) by the number of tickets resolved in a period. For example, if monthly support costs are $50,000 and you resolve 1,000 tickets, your cost per ticket is $50. This metric helps optimize support team efficiency and budget allocation.
Why do I need a number of support tickets per user?
Tracking support tickets per user helps identify customer segments that require more assistance, optimize support staffing, predict resource needs, measure product quality, and improve customer experience. It also reveals which features cause confusion and helps prioritize product improvements to reduce support burden and increase customer satisfaction.
What is a ticket per user?
A ticket per user is a metric that measures the average number of support requests each customer submits over a specific period. It's calculated by dividing total support tickets by the number of active users. This metric indicates product complexity, user satisfaction levels, and the effectiveness of your onboarding and documentation.
What is the cost per ticket metric?
The cost per ticket metric represents the average expense to resolve one customer support request, including agent salaries, software tools, infrastructure, and management overhead. It helps evaluate support team efficiency, compare performance across teams, justify staffing decisions, and identify opportunities to reduce operational costs while maintaining service quality.
Support Overwhelmed? Communicate Proactively
Reduce ticket volume with automated cold email sequences that guide customers and prevent common issues
7-day Free Trial |No Credit Card Needed.
High Support Tickets? Better Customer Onboarding
Reduce support burden by using cold email to properly onboard and educate customers from day one